When I Missed Two Important Things At Work

Korang pernah berada dalam situasi di mana korang buat perkara itu hari-hari without failed dan bila satu hari kau lupa, it lead to something big. 

Something big and bad. Yes. It happened to me today. 

First important thing: Kebiasaannya, aku akan bertanya soalan yang sama setiap hari kepada Aien, my maker. Dan hanya hari ni, soalan itu tidak ditanya. 

Soalan: "Aien, ada cut off payment tak?".

A simple yet important question. Because of me, bad thing happened. Miss cut off payment. The payment must released before 11 am and we missed it! Only one payment! 

I put the blame on me because I'm the checker. My job is to check everything in order and I missed it today! Totally unacceptable 😔

In case you don't know the meaning of cut off payment (because the term only use in banking operation): ada sesetengah mata wang, contohnya Japanese Yen (JPY), payment need to be released before 11 am KL time. If we release the payment after 11 am, the payment will be considered for next value date payment. 

Dalam erti kata lain, customer akan dapat duit lambat sehari! Mana ada orang suka kalau duit diterima lambat kan?  

Why I'm not asking that question? Why? Why? 

Here's the reasons: 

1. Aku sampai lambat di pejabat hari ni. Aku sampai jam 10 pagi. Patutnya kena sampai sebelum jam 9 pagi. Jalan sesak tak gerak di Federal Highway. Ada kemalangan berlaku berdekatan Menara TM dan memberi kesan jalan sesak dari susur keluar Subang. 

2. Aku check email sebaik saja sampai di pejabat. Biasanya Aien will send email to notify about the cut off payment. And today she forgot. And I'm not asking at all! Bila aku tengok tiada email berkenaan cut off payment, aku hanya diam dan teruskan bekerja seperti biasa.

3. Second important thing: I did not check email from production team regarding cut off payments because I strongly believe that there's no cut off payment for today 🙁

I have missed two important things at work today. Not asking the usual question and check email properly. 

Missed both and I missed the important cut off payment. 

Usah termenung. There's nothing I can changed for the thing that have happened. I must make sure the similar incidents will not happen again. 

Life must go on. 

Before that, first I need to answer the unstoppable "WHY and HOW" questions. I'm truly sorry for my team. 

Pisang tidak berbuah dua kali. Dan kesalahan ini tidak boleh terjadi lagi 🙏

Don't skip the step you must do while working, Siqah. Only then, you will not face the similar situation again.

Reminder for me. 

Tell me why,

Ain't nothing but a heartache,

Tell me why,

Ain't nothing but a mistake,

Tell me why,

I never want to hear you say,

I want it that way..

Entah kenapa lagu I Want It That Way by Backstreet Boys bermain di minda aku hari ni. Mungkin kerana perkataan "Tell Me Why"  T_T